Nowy Styl Sustainability Report 2018-2019

GRI 102-43 At Nowy Styl, we attach great importance to building responsible communication with our stakeholders. We continually expand our website www.NowyStyl.com, available in several languages. It of- fers news about our products, projects and the life of our company, as well as a lot of inspiration and expert infor- mation. It also has a special tab called Knowledge, where, in addition to many articles, we publish our reports on the current needs of the market, case studies and our compa- ny magazine UPstream. The latter is dedicated to architects and designers, as well as all those looking for interesting contents related to design and furnishing offices and pub- lic spaces. All publications on our website are available free of charge. The internet is not the only place where we share our knowledge. We also give comments for magazines (Forbes, Harvard Business Review, Outsourcing&More), and our owners and experts are happy to take part in dis- cussion panels, conferences and congresses (European Economic Congress, Milan DesignWeek, BSS Forum, 4 De- sign Days). We are helped to stay in regular touch with custom- ers by our monthly newsletter we send out to subscrib- ers, and our continuous activity on social media. We also share information that can be valuable to our stakeholders on Facebook, LinkedIn and Instagram. Our B2B activities also include meetings, held both individually and at industry events. In this way, we keep regularly in touch with most of our stakeholders and we talk with them about their needs, and what they expect of our organisation. Our business partners, especially in the real-estate sector, are important observers of Nowy Styl’s development. We ask our partners and employees for feedback reg- ularly and systemically, using the following survey tools: > post-trade fair polls, > surveys of our PL distributors, > analysis of the flow of website users. As in previous years, dialogue with our environment has been an important element in the preparation of this report. In a survey prepared specifically for this publica- tion in April 2020, we asked key stakeholders: employees, architects, suppliers, journalists and members of the local community to evaluate our previous Sustainability Report (2016–2017) and share their expectations and ideas about the company’s sustainability efforts. We received 149 com- pleted survey forms. By far the best feedback was given to our responsibil- ity for the product. Also ethics and the supply chain were assessed well. The respondents had a less favourable opin- ion of our engagement for local communities, which was in many cases indicated as an area that cannot be called a strength of the company. In view of the wide range of support provided by Nowy Styl, this may mean we need to improve our communication activities around the so- cial projects. Respondents continue to be most interested in issues related to products, new technologies and environmental- ly-friendly solutions in manufacturing, as well as the impact of the company on the development of its environment and the economy. On the other hand, like in previous years, respondents pay relatively little attention to quantitative data such as water consumption and sewage and waste management. They also do not look for information about employee ben- efits and social benefits in the report. We think it is a sig- nal we should emphasise the importance of green action more strongly in our communication. It also tells us that our employees are well informed about initiatives target- ed at them. GRI 102-44 Almost 100% of those surveyed consider Nowy Styl to be a responsible company, and have given us a high or the highest rating in this respect. Compared to the previous report, the percentage of the most positive assessments grew by 15 percentage points. The number of positive reviews of the previous Sus- tainability Report also went up, from 66% to as much as 100%. Moreover, the vast majority of respondents see that the publication of sustainability reports brings a positive impact. Almost half of those surveyed believe that the pre- vious report lent credibility to the company. One in three people are convinced that the company is perceived as more transparent thanks to the report. On the other hand, the number of people who are not familiar with the report has gone up (from 13% to 41%). This may be due to the acquisitions, and the recent significant growth of the number of our employees. This result tells us we should promote the report within the company even better, and not only at the time of its release. 2.3 Dialogue with stakeholders 28 Table of contents