Nowy Styl Sustainability Report 2018-2019

Over the coming months, the following brands will be gradually merged with Nowy Styl and phased out: BN Office Solution, Rohde & Grahl, Majencia and Gram- mer Office. The portfolio of our company is managed by the Prod- uct Management Department. It oversees development and certification in all geographic markets, for all product brands. It also consults new projects with a Council com- posed of our representatives from all the countries where we operate. A major role in customising products to the needs of specific workplaces is also played by the Work- place Research and Consulting Department. It is composed of experienced interior designers and architects, as well as psychologists, sociologists and analysts. The department can conduct various studies and be consulted about office arrangement questions, taking into account the needs of employees and organisations. Nowy Styl cares about quality and ergonomics alike, creating products that can boast numerous certificates. We also work to extend the product life of our furniture and reduce its negative impact on the environment through- out the life cycle. We care about attractive design, which is appreciated in international competitions. We create an extended product , as defined by T. Levitt, i.e. one that pro- vides additional benefits such as proven safety, availability of replacement parts or additional services. We will discuss the processes and actions behind Nowy Styl’s products later in this Section. We have hundreds of large, complex projects under our belt. Nevertheless, we approach every new office change project very seriously. We realise it will have an impact on the day-to-day work of entire teams. Well thought-out or- ganisation of space helps companies develop and achieve their next goals. Poor solutions, on the other hand, make employees’ work difficult and frustrating, thus resulting in lower performance. It is a proven fact. We guide our customers through the process of furnishing a new office from A to Z. We prepare an offer and product layout design based on needs analysis, we manufacture the furniture, and then we deliver and assemble it, taking into account the logistics and organisational capacity of the building. Customer’s company is covered by after-sales care, which includes product training, fast-track ordering of additional accessories and, if necessary, efficient service. This process involves many of our specialists, including a project manager, architects, interior designers, acousti- cians and analysts. 3.2 Well-planned space 79% of ideas are born somewhere else than the desk, as a result of interaction with colleagues 71% of communication within the office takes place in two-person meetings 40% of respondents say availability of a standing meeting area in the office is important 59% of the employees surveyed say availability of a chillout room is important 54% of office users say the availability of a telephone booth is very important 35