NowyStyl_Raport CSR_2022-2023_EN-www

We guide our clients through the entire process of equip- ping a new office, which is often complex. We prepare an offer based on needs analysis and a product layout plan. We manufacture the furniture, then deliver and assemble it, taking into account the logistics and organisational circumstances of the location. We provide after-sales support for the client’s organisation, including product training, quick supply of any additional equipment and, if necessary, efficient service. When designing our products, our customers are our main focus. Their comfort and wellbeing are crucial, which is why we consider the environmental impact of our products at every stage of their life cycle. We verify the durability and recyclability of the raw materials our products are made of. We provide them with various functionalities, because we know that versatile products can last longer. A ready product can finally find its way to an office, clinic, airport, stadium or home office owing to the work of a number of different teams. These include designers, builders, technicians, architects, programmers, acousticians, sales, marketing and many, many others. In the product context, we would like to mention two teams in particular. The first one is the Product Management Department , because of its special contribution to product design and development. This department looks after the portfolio, implements new products and ensures certification in all geographical markets and for all product brands. The department is also tasked with reducing time-to-market and ensuring that new launches respond to customers’ needs and financial capacity. The Product Management Department is very specific because of its interdisciplinary nature, as it deals with virtually every area of the compa- ny’s operations, from production to marketing, sales and customer service. The second team called Workplace & Trainings provides consultancy in effective and ergonomic arrange- ment of office spaces so as to cater to varying employee preferences, the nature of their work and working style. It consists of two sub-teams: Workplace Consulting, specialising in research, measurement and consulting services for our clients, preparing publications and sharing the latest developments from the world of workplace and acoustics, as well as the Training and Product Consulting Team. These two teams work to ensure our products are placed within spaces so as to best suit the needs of customers, reflecting the different functions of individual offices and their zones. Before the product reaches the customer Showroom in Warsaw 38 Table of contents